Support
FAQ
FAQ
Can Qx modules be purchased individually?
No, Qx is a suite of independent but complementary modules that must be purchased together. Extra modules can be custom ordered, but the basic suite comes as a package.
What types of professionals can benefit from using Qx?
Absolutely any and everyone who needs to keep data and then draw conclusions from them. It was designed with R&D companies and institutions in mind, but has far-ranging capabilities for a variety of other industries.
Is training provided for Qx?
Qx was designed to be as user-friendly as possible. Furthermore, extensive documentation and video tutorials have been compiled. If your institution expressly requires in-person training, we will be happy to arrange that.
What is the subscription model for Qx and how does it affect access to new modules?
Qx offers various subscription plans. Pro users receive priority access, while other users must conclude new agreements to access newly introduced features.
Can Qx be used on any device?
Yes. Qx can be accessed by any device with a browser and an internet connection.
Is there a limit on the amount of data that can be stored in Qx?
If Qx is hosted on your institution’s server, then no, there is no limit. If hosted in the cloud, then your institution will only be limited by the purchased pricing plan.
Is there a free trial or demo version of Qx?
After a 30-day trial period, your institution can cancel its subscription and receive its money back.
How can I get technical support for Qx?
Either click on the support button within the app, or drop us a line at support@quipnex.com.
How often are new features released for Qx?
As often as possible :) Pro users receive access to all new modules and features immediately. Other users will receive access upon renewing their subscription plan.
Does Qx have any security or privacy features?
Of course. The platform employs advanced encryption and everything complies with GDPR protocols.
Can Qx be integrated with other software systems?
Upon request, Qx can be modified to integrate with any other software system your institution uses. Also the Qx Pro Community can vote on software integrations as a priority recommendation.
Is it possible for Qx users to collaborate with other users outside of their own institution or company?
Yes. Qx offers options for adding guest editors and guest viewers to any sample or project. If both you and another party have a subscription, these guest profiles are free of charge. If not, we offer the option of adding guest profiles for a small fee.
Documentation
Comprehensive and in-depth information about Qx is available within the app and can be accessed through the support tab.
Support Tickets
Submit and track any issues you encounter. The support ticket feature is available within the Qx app and requires users to log in to their account to access it.
Suggest a Feature
At Quipnex, we actively listen to our users and shape our development roadmap based on your needs. Functionality that benefits the broader community is added at no extra cost, ensuring continuous improvements for everyone.
With the Organization Plan, you get prioritized feature requests, meaning your requested features and modules are developed faster to support your research and innovation.
Your tools should work for you — let us know how we can make Quipnex even better!
With the Organization Plan, you get prioritized feature requests, meaning your requested features and modules are developed faster to support your research and innovation.
Your tools should work for you — let us know how we can make Quipnex even better!
