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The starter plan includes core features such as sample and reaction management, collaborative workflows, process tracking, and result previews. It covers the full Samples module, the Experiments — Processes page where users can create custom process templates, and the Files — Reports page, where reports are stored.

Basic modules include everything needed for less demanding users, while additional modules enhance the experience with advanced functionalities. We’ll explain exactly what’s included and how it fits your needs during your first consultation.

The 10-user minimum ensures we can cover the onboarding and support costs for new institutions. More importantly, Qx delivers the most value when used by a team, streamlining collaboration and data management. Beyond the base 10 users, you can add any number of additional users as needed.

Institutions can add extra modules based on their needs. Each module is priced separately, and the cost varies depending on the specific functionality it provides.

The Professional Plan includes all currently available modules as well as any new modules developed during the subscription period. Qx evolves rapidly, with at least one new module added each year.

Yes! You can upgrade anytime by adding modules or moving to a higher-tier plan as your research scales.

Yes! Our Enterprise Plan is designed for institutions with specific needs. If our existing plans don’t fit, we’ll customize a solution with tailored features, priority support, and flexible pricing to match your requirements. Contact us to discuss the best setup for your team.

Subscriptions are billed annually. If you need a different arrangement, let’s talk — we aim to be flexible to support research teams.

No, there’s no setup fee. One of Qx’s biggest competitive advantages is its intuitive design, allowing users to quickly adopt the platform without extensive training. In the Starter Plan, onboarding happens naturally through in-app how-to videos and documentation. During the free trial, users learn the core functions on their own. For higher-tier plans, we offer premium support for direct assistance and consulting services for a fully customized onboarding experience.

If Qx is hosted on your institution’s server, then no, there is no limit. If hosted in the cloud, then your institution will only be limited by the purchased pricing plan.

Guest profiles allow you to differentiate between internal users from your institution and external collaborators who need access to your data. These profiles are especially useful when connecting two institutions, as selected users from one can be added as guest profiles in the other.

A key benefit of guest profiles is that two additional guest users are included in the Professional Plan by default. Guest profiles can have Collaborator or Viewer roles, while the other user roles in Qx are Owner and Administrator.

Qx provides granular access control through a roles and permissions system, ensuring both data security and collaboration efficiency.

The Owner and Administrators manage user access and assign roles based on responsibilities.

Available roles include:

Administrator – Full control over users, settings, and data management.

Collaborator – Can create, edit, and manage samples, experiments, and processes.

Viewer – Read-only access to assigned data, ensuring transparency without modification rights.

Guest Collaborator/Viewer – External users with lcollaborator or viewer permissions.

This structure allows institutions to maintain data integrity while enabling seamless teamwork across different levels of access.

Yes. Qx offers options for adding guest editors and guest viewers to any sample or project. If both you and another party have a subscription, these guest profiles are free of charge. If not, we offer the option of adding guest profiles for a small fee.